FAQ

Contact Information: Please feel free to contact me, Heidi Damata, at 415-760-5812 or heidi@soulrisedesigns.

Care/maintenance: Ideally, and for maximum durability, each piece should be stored in its own box. Use a wash cloth with mild soap to remove stains from fabric elements. Gently dab the area, do not over saturate, pieces should not get wet.

Guarantee and Returns: If there are issues with materials or workmanship within three months, please contact me and I will be happy to make the repairs and return them to you. I do not, however, accept returns at this time.

Custom Orders: I will happily create a custom designed piece for you. Please refer to the Custom Orders page on the website. A nonrefundable 50% deposit is required when the order is placed and pieces are not returnable.

Are gift certificates available: Absolutely! Please email me at heidi@soulrisedesigns for more information.

Shipping: Please allow 2 weeks for orders purchased through the website, 2-3 weeks for custom orders. If you need a rush order, please contact me at heidi@soulrisedesigns for more information. We use UPS shipping so each order is insured and guaranteed.

Form of payment: We accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

Security of Site: PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Where is Soulrise Designs located? I currently work out of the studio in my home in Denver, Colorado.

What materials are used in your pieces? There is a broad spectrum of materials in my work. I use fabric, both from new and vintage sources, felt, ribbon, wood components, paint, various metals, glass and porcelain beads, gemstones. Almost every piece is different, so the materials vary. Please email me with questions about the composition of specific items.

Environmental concerns: While I do attempt to repurpose various elements, primarily fabric and beads, and strive to use natural materials such as wood, wool, cotton, metal, and stones, I hope to integrate more environmentally friendly components into my work as my collections progress. I use synthetic materials as sparingly as possible.

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